At Mason & Kix, we want you to love your purchase! If for any reason you are not completely satisfied with your order, we are happy to offer returns and refunds under the conditions outlined below.

 

1. Eligibility for Returns

To be eligible for a return, your item must meet the following criteria:

• The item must be unworn, unused, and in the same condition that you received it.
• The item must have all original tags and packaging intact.
• The return request must be made within 30 days of the purchase date.
• Sale items, gift cards, and final clearance items are not eligible for returns unless otherwise stated.
•  

2. How to Initiate a Return

To start the return process, please follow these steps:

1. Contact our customer service team at [[email protected]] with your order number, reason for return, and details of the product you wish to return.
2. Once your return request is approved, we will provide you with a return shipping label and instructions on how to send your item back.
3. Pack the item securely in its original packaging and attach the return label.

Please note: Return shipping costs are the responsibility of the customer, unless the item is defective or we made an error in your order.

 

3. Non-Returnable Items

Certain items are non-returnable and cannot be refunded:

• Final sale or clearance items
• Gift cards
• Items marked as “non-returnable” at the time of purchase
• Worn, altered, or washed clothing

 

4. Refund Process

Once we receive and inspect your returned item, we will notify you via email of the status of your refund. If your return is approved, your refund will be processed, and a credit will automatically be applied to your original payment method within 7-10 business days.

Please note that it may take additional time for your bank or credit card provider to reflect the refund in your account.

 

5. Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at [[email protected]] and provide details of the issue. We will send you a replacement at no additional cost once the defective item is returned.

 

6. Late or Missing Refunds

If you haven’t received your refund within the expected time frame:

1. Double-check your bank account or credit card statement.
2. Contact your credit card provider or bank, as processing times may vary.
3. If you’ve done all of this and still have not received your refund, please contact us at [[email protected]].

 

7. Defective or Damaged Items

If you receive a defective or damaged item, please contact our customer service team immediately at [[email protected]]. We will provide instructions on how to return the item for a full refund or exchange.

 

8. Return Address

All returns should be sent to the following address:

Mason & Kix Returns Department
[Address]
Email: [[email protected]]
Phone: [Phone Number]

 

9. Questions About Returns

If you have any questions about our return or refund policy, please feel free to contact us at:

Mason & Kix
Email: [[email protected]]
Phone: [Phone Number]